We want you to be completely satisfied with your FEZiBO purchase, and we strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy.
Please send us an email with your return request along with the order number included. Also, please let us know the reason for your return. We will issue a Return Merchandise Authorization (RMA) number.
GENERAL INFORMATION FOR ALL RETURNS
1. All items must be returned in their original factory packaging and in a new condition, which must be unassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees.
2. A Return Merchandise Authorization (RMA) number is required for all returns.
3. Returns are processed and credited within 7 to 10 days of receipt.
4. Returned items are subject to inspection prior to issuing a refund.
5. You’ll be responsible for shipping the products to the return address provided with the RMA number.
6. We strongly suggest using a traceable and insurable shipping method when making your return. We are not responsible for returns lost or damaged in transit.
*Note: We do not accept returns on bulk orders (with 5 or more items). It is thus recommended to order one sample (free shipping & easy return) to test before placing a large order.
60-DAY MONEY-BACK POLICY
You are eligible to return any item within 60 days of receipt with the 60-Day Money Back Policy that applies to the continental Canada. Items MUST be returned in their original packaging, unopened and unassembled in order to qualify for a product refund.
About the Return Shipping Fee
Who will be charged the return shipping fees?
A. FEZIBO will cover the return shipping fees if:
1. Your item has a manufacturing defect in its materials or workmanship.
2. Your item has been damaged in transit.
3. You received the wrong item.
We may ask for photographic or video evidence for our records.
B. Customers need to cover the return shipping fees if:
1. You don't like the item after receipt of it.
2. You no longer need the item after receipt of it.
3. Your order was misplaced due to
incorrect information provided by the customer (e.g. Incorrect address, product size, color, and style).
How much is the return shipping fee
If your situation is suitable for situation B, you are responsible for 15% of your order product price(including tax). The restocking fee will be deducted from your refund.
GENERAL INFORMATION FOR ALL RETURNS
- All items must be returned in their original factory packaging and in a new condition, which must be unassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees.
- Returned items are subject to inspection prior to issuing a refund.
- You will be responsible for shipping the products to the return address with the Return Label provided.
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*Note: We do not accept returns on bulk orders. Due to this reason, we recommend that you order only one item to test before ordering more than five of any one item.
REFUND METHOD:
Your Original Payment account
REFUND Process:
Refund request ➡️ Goods returned to the warehouse ➡️ Personnel check the status of the returned goods ➡️ Check status OK ➡️ Operation refund
Getting a Price Adjustment
If an item you've purchased has gone down in price, you can request a one-time price adjustment within 7 days of your order date. Items purchased using a promotion code or other discount aren't eligible for a price adjustment.
To Get a Price Adjustment
Within 7 days of your order, contact FEZiBO with your order number ready.
If you have any other questions about the Return&Refund Policy, please feel free to contact us, we will try our best to help you as soon as possible .
FEZIBO Service Team
Phone: +1 702-620-5156 (Mon-Fri: 8am - 7pm CST)
